At Queenines London, we strive to provide customers in the UK with high quality and ultra-fashionable clothes and footwear all under one roof, at affordable prices and in the fastest time possible. Our goal is to dispatch your orders rapidly and to make sure that they reach you in perfect condition in the required timeframe. However; there can be delays due to factors beyond our control. Here is what you need to know about our delivery process:

1. Order Acceptance

Please note that your order submission does not automatically imply our acceptance of it. Once your order has been submitted, a confirmation email is sent to you to acknowledge your order. However, this does not mean that the order has been accepted by us. Please note that the order is accepted by us and a contract between you and Queenines London is confirmed once you receive a second email containing your order tracking information

2. Shipping Partners

To ensure your item is quickly dispatched and delivered to your desired destination in proper condition, we have partnered with leading shipping companies such as Royal Mail and DHL Express. However, most deliveries are made by Royal Mail because of their global reach and fast delivery time. Nonetheless, if customer prefers to use DHL, they would need to leave a comment with this special requirement, we will then contact the customer to confirm the details.

3. Delivery Process

Your order will be dispatched once the payment has been made in full. Please note that delivery time is non-binding unless clearly stated.

4. Delivery Time

Orders are normally dispatched within 7 days from the time they are placed and confirmed. Deliveries to London is normally 1 to 2 business days and outside London, 2 to 3 business days

5. Delivery Tracking Information

You can track your order and delivery status by contact our customer care team or going directly to our shipment partner website. We provide you with an order dispatch email that includes tracking information details. For example, if you choose DHL for order shipment, you can use the details provided to track your order at their official website.

6. Signature Is Required

Due to the high-value and nature of the products that we ship, signature waiver option is not recommended. Please note, as proof of product delivery, all shipments delivered by DHL require the recipient’s signature. Shipments are insured while they are in transit but once the order parcel has been signed for, the purchased goods responsibility is passed on to you. From this point onwards, neither the courier company nor Queenines London is responsible/liable for any loss or damage that may occur to the delivered item under any circumstance. However, if you choose the signature waiver option for any reason, then this is taken as confirmation that your order can be left outside the desired delivery address or with your neighbour without the need for a signature.

7. Shipping Cost Breakdown - Royal Mail (1st Class)

8. Payment

At Queenines London, we provide our customers a variety of payment modes including PayPal and credit card. You can select a payment mode according to your convenience.

8.1 PayPal

If you want to pay for the order via PayPal, then simply select the PayPal option when you’re prompted to choose a payment mode on our website. Once you click on it, you will be instantly redirected to the PayPal official website. If you already have a PayPal account, you can make your transactions through it. However, if you don’t, then you can quickly open a new one.

8.2 Visa/Credit Card payment

Queenines London also accepts card payment via Paypal including Visa and MasterCard. Please note, if you are paying with credit card on Queenines London for the first time, the order will only be shipped to the required delivery address after the credit card has been verified and the transaction has been authorised and approved.

To avoid delays, it is advisable to provide the same billing address mentioned on your credit card statement and the cardholder name should be written exactly as it is shown on the card. Also, ensure that the contact details that you provide to us are accurate, so that there is no problem during the authentication process.

9. Goods Return Policy

At Queenines London, we are continuously striving to provide full customer satisfaction. Should you be not satisfied with the quality of the purchased item for any reason, we will be gladly exchange it for a similar item or issue a full refund, provided that the refund/exchange request is made within 14 days of delivery of the item and that the item has not been used or worn and are returned to us in its original packaging. For refund, it will be issued within 14 days of the refund request. If you would like to exchange the items for any other reason (except the quality issue), you can request an exchange within 28 days. There will be no additional charge for exchanges, though they are subject to availability of stock.

10. Delivery Policy Amendments

Queenines London reserves the rights to modify the delivery procedures and policies at any time without notice. Therefore, we strongly advise you to check this page every time you make a purchase.