“Please note – it is advisable to read our terms and conditions policy thoroughly before you start using our website. Your use of our website implies your agreement, acceptance and consent to all our terms and conditions which may be updated from time to time. Please do not use or access our website if you disagree with any of the term or condition stated below.Also, if you have any query related to our terms and conditions, please contact us for clarification before you place an order.

1 Terms of Use

1.1 We reserve the rights to withdraw/amend services without any prior notice.

1.2 If the website is unavailable for any reason, we are not to be held liable for it.

1.3 We have the rights to restrict access to some pages or the entire website.

1.4 This website includes third party links which we do not own.

1.5 We accept no responsibility for 3rd party links or for any damage or loss to you or your PC that may arise from their use.

2 Prohibitions

2.1 You will under no circumstance misuse this website. This means, you will not encourage or commit:

2.1.1 Criminal offence

2.1.2 Transmit malicious software, including but not limited to, Trojan, Worm, Logic Bomb, virus or spyware.

2.1.3 Perform any act that is technologically harmful, offensive or obscene, corrupts data or cause disturbance to other website users.

2.1.4 Send any promotional or unsolicited marketing material also referred to as spam.

2.1.5 Any act that interrupts or affects the performance/functionality of the website.

2.2 Breaching our provisions will be considered as a criminal act under 1990 ‘Computer Misuse Act’. And we have the rights to report such activities to law enforcement bodies.

2.3 At Queenines London, we will not be responsible for any damage or loss by any virus or harmful material that may infect your device or data due to the use of our website.

3 Software and Content

3.1 You agree that the intellectual property rights in all content and software available on this site is Queenines London’ property and all rights are reserved by us.

3.2 You may save and print content for personal use.

3.3 You agree that you will not misuse the content on this website such as publish, distribute, manipulate or reproduce it in any format in connection with others.

3.4 Furthermore, you agree that you will not modify, reverse engineer, translate, disassemble, decompile or develop derivative works on any software or documentation by Queenines London.

4. Terms of Sale/ Orders

4.1 Your order placement implies your intention to purchase a product on this website in accordance with our terms and conditions.

4.2 You agree that orders are subject to confirmation and stock availability

5. How the Contract is formed between you and Queenines London

5.1 The technical steps involved in contract finalisation between you and Queenines London include:

5.1.1 You submit the order for products you wish to purchase on our website by pressing the order confirmation button at the check-out process.

5.1.2 After order placement, you shall receive an email from our end. This is to acknowledge that your order has been received. You agree that this does not mean that the order you have placed is accepted.

5.1.3 Upon order confirmation and acceptance, you will receive ‘Order Dispatch Confirmation’ email. This email will confirm that a contract between you and us has been formed and your order has been dispatched.

5.2 We, Queenines London, do not process orders until full payment for the order has been received.

5.3 If by any chance, you make a mistake or want to change your order, you can make changes to your order but only before it is processed. You agree that you cannot change your order once the order has been processed.

5.4 If your order is dispatched, you can return it to us but in accordance with our ‘RETURN POLICY’.

5.5 When entering in a contract with us, you agree and undertake that all your details are accurate and true and that you are an authorised user of the credit card number you have submitted for making payment.

5.6 You agree to inform us of changes to any details that you have provided us.

5.7 You agree that we reserve all rights to decline an order.

5.8 In order to enter into a contract with us, you must be above 18 years of age and must have a valid credit/debit card

5.9 We reserve all rights to close your Queenines London’ account, without any prior notice.

6. Pricing and Availability

6.1 You agree that all product prices advertised on this website are subject to change

6.2 Although we try to ensure that all product descriptions, details and prices on the website are accurate, errors can occur. We cannot be held responsible for such errors.

6.2.1 If we find an error in price of the goods that you’ve ordered from our website, we will inform you about it as early as possible and we will give you the option to reconfirm or cancel your order at the correct price.

6.2.2 If you have paid for the product but you wish to cancel your order knowing the price correction, then you will be eligible for a full refund.

6.2.3 In case, we are unable to reach out to you or we do not receive your response to the price correction, your order will be treated as cancelled.

6.3 You agree that prices are inclusive of VAT where applicable

7. Disclaimer for Liability

7.1 Please note, all information displayed on this site is offered without any condition, guarantee or warranties in terms of its accuracy. We, including our content providers, suppliers and advertisers, exclude ourselves from all warranties and terms which otherwise might be implied by common law, statute or the law of the equity.

7.2 And that we are not responsible or liable for any damage, including but not limited to any indirect or direct, special, incidental, punitive or consequential damage or damages related to loss of profits, data, goodwill or reputation that may arise out of or related to the use of our site or linked websites.

7.3 You agree that nothing in this contract will limit or exclude Queenines London’ liability for personal injury/death that may occur due to its negligence or fraudulent misrepresentation.

8. Linking to Our Website

8.1 You can link our home page in a legal and fair way

8.2 Site linking should not damage/hurt our market reputation

8.3 You agree that you will not establish a link with our website in a way that suggests to users any form of approval, association and endorsement of your website from/with us.

8.4 At Queenines London, we have the rights to withdraw site linking permission, and that too, without any prior notice.

9. Indemnity

9.1 You fully agree to hold harmless, defend and indemnify Queenines London, our directors, staff, officers, agents, affiliates and consultants from all 3rd party claims, damages, and liability costs that may arise from this site’s use or your breach of terms and conditions.